CEM Economy
 
SOCIETY AND BUSINESS
- Business cycle barometric (IFKA)
- Course survey(IFKA)
- Media accounts (IFKA)
- Monitor (IFKA)
- Integration Status
- Ad hoc surveys and interviews
CEM Intelligence
 
ATTRACT
CUSTOMERS
- Marketing KPI/Touch Points
- Market surveillance
- Campaign effects
- Segmentation
- Competitor analysis
- Ad hoc surveys and interviews
  
WIN
CUSTOMERS
- Sales KPI/Touch Points
- Service/Outlet experience
- Presentation/Communication
- Importance/Needs matching
- Reason for purchase/opt out
- Ad hoc surveys and interviews
  
RETAIN CUSTOMERS
AND EMPLOYEES
- CEM/HR KPI/Touch Points
- Customer loyalty
- Complaints management
- Product/service experience
- 360 degree measurements
- Ad hoc surveys and interviews
  
CEM Catglobe
 
CATINÉT A/S     PHONE: +45 70 20 23 24     FAX: +45 70 20 24 23     MAIL: INFO@CATINET.DK